Victoria & Mapperely Patient Participation Group

1.Recruitment of patients to the PPG

The PPG has 97 members out of a total practice patient population of 10,000.

The demographic of the current membership does not reflect that of the practice population in relation to age and ethnicity.

Objective:

In partnership with Practice GP’s and Nursing staff we will seek to recruit additional members particularly from a wider age range and ethnicity.

The effectiveness of this Objective will be judged by a review of our membership at the next AGM.

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2. Attendance at relevant network meetings.

Effective networking can inform best PPG practice.

Objective:

The PPG representative to attend network meetings to identify best practice that can influence our PPG and the Victoria and Mapperley Practice.

The measurement of the effectiveness of this objective will be through reports to PPG meetings.

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3. Produce a practice newsletter.

Objective:

In partnership with the Practice the PPG has taken responsibility for the production of the Practice Newsletter. This joint venture relies on articles written by staff and patients. The Newsletter will be edited by the PPG secretary.

The PPG will endeavour to extend the reach of the Practice Newsletter from its current waiting room, Practice website access, text messaging and email distribution.  Also, local pharmacies where possible.

This will be measured by evidence that newsletters are produced and circulated.

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4. Patient Experience.

We wish to support the practice to further develop its patient centred, holistic care through appropriate use of best practice digital technology.
Objective:

1. In conjunction with the practice understand what percentage of appointments are currently being conducted by a) telephone, b) video link and c) face to face.              
          Review changes and patient satisfaction at the end of the year.
    

2. With the practice ensure optimum use and frequency of text messages to help improve patient communication.          
           Review patient satisfaction at the end of the year.
    

3. Encourage patients to access information from the NHS app and the improved website when it is re-launched.            
           Check usage hits currently and after the re-launch.
    

4. Work with Connected Notts and the Practice management to advance the integration of the NHS app into the practice’s web resources and explore the introduction of additional functionality around care plans, test results etc.
    

5. Support the practice to ensure that vulnerable, hard to reach patients are not disadvantaged through improved use of digital technology.       
              Review patient feedback at the end of the year.

 

5. Practice Website Review. 

The practice would value the support of the PPG in ensuring that information on the practice website is accurate and up to date.

Objective:

Work with the practice management to put in place web resources that are up to date and fully meet patient needs.

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On an annual basis carry out a systematic review of existing web content and feedback results to practice management.